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Social CRM: What It Is and Why Your Social Strategy Needs It
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Using Social CRM to influence Customer Service and Loyalty: A Perspective in the Airline Industry | Semantic Scholar
Social CRM: Where Social Media Meets Customer Engagement | PCMag
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What is Social CRM? 10 Best Social Media CRM Tools & Software | CRM.org
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Social CRM | Agile CRM
customer relationship management: CRM
